Course Overview

The Total Quality Management (TQM) Training Course provides professionals with the principles, methodologies, and tools needed to implement a culture of continuous improvement in an organization. This course covers quality control, process optimization, customer satisfaction, Six Sigma, Lean, and ISO standards, ensuring enhanced efficiency, reduced defects, and higher customer satisfaction.

What you’ll learn

→Understand the Core Principles of TQM – Learn the fundamentals of Total Quality Management, its evolution, and its impact on business success.

→Implement Quality Management Systems (QMS) – Gain expertise in ISO 9001, Six Sigma, and Lean methodologies to optimize business processes.

→Apply Process Improvement Techniques – Master tools like PDCA Cycle, Kaizen, and Benchmarking to drive continuous improvement.

→Use Statistical Tools for Quality Control – Learn how to implement Pareto Analysis, Fishbone Diagram, Control Charts, and FMEA to analyze and resolve quality issues.

→Develop Effective Quality Strategies – Understand how to align TQM with business goals and ensure long-term success.

→Enhance Customer Satisfaction & Supplier Quality – Learn how to manage customer expectations, handle feedback, and improve supplier relationships.

→Measure & Monitor Performance Metrics – Identify Key Performance Indicators (KPIs) and conduct quality audits for process optimization.

→Lead Quality-Driven Organizational Change – Develop leadership skills to build a culture of quality, manage resistance to change, and drive innovation.