Course Overview
The Practitioner: IT Asset Management (ITAM) training course is designed to help professionals understand the practical aspects of managing IT assets across their lifecycle. This course delves into key practices, processes, roles, and technologies that enable effective IT Asset Management. Focusing on real-world implementation, it equips participants with the skills to align ITAM practices with organizational objectives, streamline processes, and integrate ITAM into value streams for improved asset optimization.
What you’ll learn
→ Understand the core concepts and principles of IT Asset Management (ITAM) and its importance within the organization.
→ Learn how to implement ITAM processes, including asset verification, discovery, inventory management, and auditing.
→ Identify key roles involved in ITAM and understand their responsibilities, from IT Asset Managers to IT Asset Consumers.
→ Discover the relationship between ITAM and the organization’s value streams and how to integrate the practice into them.
→ Understand how automation and technology tools support and enable effective ITAM practices.
→ Gain insight into managing third-party dependencies and the role of partners and suppliers in ITAM.
→ Learn how to use the ITIL Capability Model to develop and improve ITAM capabilities in your organization.
→ Apply ITIL Guiding Principles to ensure ITAM success and continuous improvement.
Requirements
- A basic understanding of IT services and IT service management concepts.
- Familiarity with ITIL® 4 Foundation concepts is recommended but not required.
- No prior experience in IT Asset Management is necessary, though experience in related areas such as IT service management is beneficial.
Features
- Comprehensive Coverage: The course covers all aspects of ITAM, including its key concepts, processes, roles, and integration with value streams.
- Practical Focus: Provides hands-on experience and practical tools to apply ITAM principles effectively in real-world scenarios.
- Expert Trainers: Learn from certified experts with years of experience in IT Asset Management and service management.
- Certification Preparation: The course prepares you for the Practitioner certification exam, ensuring you are well-equipped for professional advancement.
- Interactive Learning: Engage in discussions, case studies, and exercises designed to deepen your understanding of ITAM practices.
- Automation and Tools: Focus on automation in ITAM and how technology can support efficient asset management.
Target audiences
- IT Asset Managers and professionals responsible for managing IT assets within an organization.
- IT Service Managers and professionals looking to deepen their expertise in IT Asset Management.
- Individuals aiming to pursue the Practitioner certification in IT Asset Management.
- License Managers, Compliance Managers, and other stakeholders involved in asset governance.
- Anyone involved in managing or optimizing IT Asset Management practices within their organization.
