Course Overview
The Problem and Change Management course equips professionals with the knowledge and skills to effectively manage and resolve problems within an organization and implement changes smoothly. By understanding the principles of problem identification, root cause analysis, and change implementation strategies, participants can enhance operational efficiency and minimize disruptions.
What you’ll learn
→Problem Management:
- Techniques for identifying and diagnosing recurring issues.
- Root cause analysis methodologies.
- Developing and implementing problem resolution plans.
- Measuring and reporting problem management effectiveness.
→Change Management:
- Frameworks for planning and implementing organizational changes.
- Strategies to manage resistance and facilitate stakeholder engagement.
- Assessing the impact of changes on business processes.
- Ensuring continuous improvement post-implementation.
Requirements
- Prerequisites: No prior experience in problem or change management is required; however, a basic understanding of organizational processes is beneficial.
- Technical Requirements: Access to a computer with an internet connection for online training modules and virtual lab exercises.
Features
- Comprehensive Curriculum: Covers all aspects of problem and change management, from identification to resolution and implementation.
- Hands-on Labs: Engage in practical exercises to apply problem-solving and change implementation techniques in simulated environments.
- Expert Instructors: Learn from industry professionals with extensive experience in problem and change management.
- Certification Exam: Opportunity to earn a globally recognized certification upon successful completion of the course and exam.
Target audiences
- IT Professionals: System administrators, network engineers, and IT support staff responsible for maintaining organizational efficiency.
- Project Managers: Individuals overseeing projects that involve significant changes or potential issues.
- Business Analysts: Professionals analyzing business processes and identifying areas for improvement.
- Aspiring Professionals: Individuals pursuing a career in problem or change management.
A: Yes, participants are required to pass a certification exam to validate their knowledge and skills.
A: The exam typically consists of 40 multiple-choice questions.
A: The total duration of the exam is 60 minutes.
A: Yes, the Certified Problem and Change Manager (CPCM)® certification is valid for life.
